Warning Effectiveness Checklist
Marc Green
Factor | Importance | Comment |
Signal word | Low | Users do not readily distinguish among terms such as "warning, "danger" and "caution." |
Color | Low | Users do not readily distinguish among colors (red, orange, yellow) as to warning relevance (although highly saturated colors may enhance urgency.) |
Standard format | Low | There is little compelling evidence that specific formats, such as ANSI or ISO, have any special effectiveness. |
Conspicuity | N-NS | The warning should be located where the user is likely to encounter it, especially on the first usage. |
Legibility | N-NS | The warning text should be readable in the given environment (lighting, etc.) by the expected users (elderly, etc.) |
Intelligibility | N-NS | The warning should use language that is understandable to the entire user population (children, nonexperts, etc.) |
Explicitness | N-NS | The warning should be perfectly clear about the hazard, the prohibited behavior and the potential harm. |
Causation | High | Humans reason causally, so if the causal connection between behavior and harm is not obvious, the warning should state it. |
Taxation level | High | People do not buy products to read a warning. The time and effort required to read and to understand the warning adds a mental tax to product use. This tax should be at a minimum - the warning should be highly legible, clear and brief. |
General appearance | High | People judge a message's importance partly by its appearance, so a warning of a major hazard should be large, bold, prominent, and neatly formatted. Conversely, an old, small, faded, messily scrawled warning suggests that the information is unimportant. |
Overwarning | High | Too many warnings is as bad as too few. Warning against everything is the same as warning against nothing. |
Dilution | High | Warnings about trivial hazards weaken the effects of warning on major hazards. Extra warnings also increase length and add to the tax. |
Source credibility | High | The warning should come from a credible source and not appear as just another "cover your ass" warning. Warning appearance also plays a role here. |
Enforcement | High | If a warning is not enforced, it will be taken less seriously. Especially when the user views other people ignoring the warning. (See next.) |
Modeling | High | Users base their behavior largely on social norms and are less likely to comply with a warning when they see other people ignore it with impunity. |
Commitment | High | The warning should appear before the user has made a large time and effort commitment to the product. The closer to reaching the goal, the less likely the user will stop short of the goal. |
Competing affordances | High | Affordances are properties of objects that suggest their use. The product form should not suggest uses that are contrary to the warning. |
Perceived risk | High | A warning is less effective when the user perceives the product as safe, so the warning should be especially strong on products and environments that seem innocuous. |
Familiarity | High | Familiarity is perhaps the major enemy of warning effectiveness. Warnings on highly familiar products require especially strong warning measures. |
Product transfer effects | High | If the user perceives a new product as belonging to a familiar product class, then familiarity effects transfer from that class. If the new product has unique hazards, special care must be taken to warn of the new hazards. |
Contingency | High | The precise connection between behavior and consequence is critical. Warnings of negative consequences that are severe, immediate and certain are more effective than those that are weak, delayed and uncertain. |
Cost of compliance | High | Compliance should not block an important goal without offering an alternative path to the goal or an alternative goal. |
Cost of noncompliance | High | If the warning concerns a low-probability hazard, then the user may face little real cost of noncompliance. It may be useful to increase the cost of noncompliance through enforcement, fines, etc. |
Consistency with mental model | Very High | Users filter information through their mental model of the world and how it works. Warnings that contradict entrenched parts of this mental model will be ineffective. |
Validation testing | Development | A warning is not a warning until it has been proven effective in performing the function. Warnings on products that are novel and/or have significant risk should be tested. |
Professional development | Development | Warnings should designed by human factors professionals and not by lawyers, by marketing personnel, by graphic designers or by untrained engineers. |
Warning alternatives | Development | Warnings should not be used when more reliable safety methods such as redesign and guarding, are feasible. Safety responsibility should not be downloaded on to the user unless it is unavoidable. |